At HiFi Cleaning, your privacy matters. This Privacy Policy describes when we collect your data, how we use it, and how we protect it while you access our website or use our services.
By accessing hificleaning.co.uk or providing us with your information, you are deemed to have expressly consented to be bound by the terms of this policy.
1. Who We Are
HiFi Cleaning
📍 Oxfordshire, United Kingdom
📞 +44 7956 046614
✉ info@hificleaning.co.uk
We provide professional cleaning services across Oxfordshire, Wiltshire, and surrounding areas.
2. Information We Collect
Here is a list of the types of personal data that we may collect when you get in touch with us, fill in any forms, or make use of our website:
- Name
- Phone number
- Email address
- Postal address
- Details related to the service (e.g., type of cleaning, property size)
- Website usage Data via cookies or analytics tools
We collect only the necessary data to provide our services or respond to your inquiries.
3. How We Use Your Information
We use your information to:
- There could be a set of reasons mentioned, enumerated below, hence:
- To respond to any enquiries or bookings for our services
- Cleaning properties at the client’s premises
- To send appointment confirmations or any other relevant communications, such as changes to scheduled appointments
- To improve our services and the experience offered to customers
- To satisfy legal or regulatory requirements
We do not sell, rent, or trade your personal information to third parties.
4. Cookies & Website Analytics
Our website may store cookies on your computer. These help us understand how you are using the website (which pages have been visited and for how long). This, in turn, enhances performance and improves the user experience.
Tools like Google Analytics may also be employed to track some non-identifiable usage information.
5. Data Storage & Security
Any information about you is securely stored with state-of-the-art encryption and data protection protocols; on our part, however, attempts will be made to prevent:
- Access without authorisation
- Loss and misuse
- Wrong disclosure of personal data
HiFi Cleaning authorised personnel will only view your data and then only connect it with your service in the centre.
6. Your Rights (GDPR)
As a resident of the UK or EU, you have the right to:
- To access the personal data we hold about you
- Request the rectification or correction of inaccurate data
- Ask us to delete your data
- Withdraw your consent at any time
- Make your complaint to the ICO (Information Commissioner’s Office)
To exercise these rights, just email: info@hificleaning.co.uk
7. Sharing Your Information
We may share your data only when:
- Required by law or regulation
- Sharing with trusted service partners (e.g., payment processors or booking tools) on a need-to-know basis and under confidentiality agreements
- Protecting against liability or fraud claims
We never sell or trade your data for marketing purposes.
8. External Links
Our site may link to third-party sites, cleaning resources, or suppliers. We cannot be held responsible for the privacy-related policies, or lack thereof, that these sites may undertake. Please read through their policies before offering any data.
9. Changes to This Privacy Policy
From time to time, we may update this Privacy Policy. The current version with the revision date will remain posted on this page to keep you updated. Your continuous use of the site will mean you accept the then-applicable version.